An error occured during my Casey video recording session

Question

Hi all, i just did my BCG Online Case thru HireQuotient. When I just entered the second session introducing screen (where it said i had 1 min for prep, 1 min for recording the vid or sth like that, and a 3 min countdown), I received noti that “an unexpected error occured” and I was immediately proceeded to the success screen. So i couldnt record my video at all. Has anyone had the same problem before and what should i do now? Ive emailed them but have no response yet

Answer 1

hey!

Technical issues like this can happen. You've done the right thing by emailing them—give it some time for a response. If you don't hear back within a day or two, follow up with their support team or your recruiter to explain the situation and request a retake.

Alessa

Answer 2

Hi there,

Q: Has anyone had the same problem before and what should i do now? Ive emailed them but have no response yet

I helped some candidates who had technical issues with the BCG Casey chatbot. The best way to proceed is to contact support and, if possible, share screenshots/proof of the issue, asking to retake the relevant part of the test. They should be able to help with the next steps after it.

Good luck!

Francesco

Answer 3

You've ok. You're reached out to support and they'll take it from there :)

Answer 4

Hey,

I suggest you contact HR / supposrt asap with a thorough explanation of the error provided.

Hope they'll manage to resolve it for you.
Good luck!
Nick

Answer 5

Hi there,

You did the right thing. Informing HR right away is the only thing you can do. They might send you a new link or don't count the last part.

All the best,

Florian

Answer 6

Hey there,

You've done all you needed to do, which was to report it! Good job on that.. They'll take care if now from here and advise on next steps!

All the best

Answer 7

Yes one of my coachees faced a similar situation - just reach out to HR (which you have done) and wait for them to respond.