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Anonymous A
on Sep 20, 2019
Global

How would you explain a complex technical issue to a client?

How would you answer this question in your Personal Fit interview? Receive feedback on your answer and browse through the Q&As to review the approaches of other applicants and experts.

18 Answers
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Top answer
Anonymous B
on Sep 20, 2019

I would follow a general structure of a story with a beginning, middle, and end. The beginning would be for me to explain the goal of the technology in use. The middle then would be me to explain the complications of using the technology that prevents it to achieve its intended use. Finally, the end of the technical issue storyline is possible avenues of the impacts of the issue, possible solutions, or alternatives. 

20
Clara
Coach
on Jul 06, 2020
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut

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on Jan 13, 2024

Try to breakdown the problem into a simple easy to understand example, preferably real world scenario and simulate the issue through the example. 

8
Anonymous D
on Aug 09, 2021

Start by explaining basic key words, then proceed on to give details about the technical issue.

7
Anonymous J
edited on Jan 04, 2024

I would try to use simpler terms

or try to explain why I mentioned this term (The bigger reason)

or I would explain the technicality if I think the client is interested and it is important for them to understand 

7
on Aug 02, 2024

I will start with the expectations client had with the project and the scope of the technology and what complexities wil arise to meet the target and then I will slide in the issue.

7
on Jan 04, 2023

I will break it down with easy words and use vivid examples (sometimes metaphors) to help them understand the conceptions

5
Anonymous C
on Apr 17, 2020
Anonymous G
on Jun 06, 2023

First describe a structure of all components or processes of the technical issue, than describe them in detail and how they are interlinked to each other- So from a broad to a more detailed picture of the issue. Lastly explain further consequences of the issue and give solutions options.

4
on Dec 15, 2021

First we need to try to understand how much the client knows about a particular issue and then try to make him understand it in as much simpler language so that he can understand it in an better way

3
Anonymous H
on Jul 01, 2023

First, I will provide the client with final analysis results (i.e. impact of issue on cost, revenue…etc). Then, I would study client's background carefully then explain the issue to them using terminology they can understand and relate it to their field. 

3
Anonymous K
on Oct 12, 2024

Put it into chunks and do a simple framework

3
Anonymous E
on Aug 25, 2021

I would break it down into easy to understand language without being patronising.

2
on Jan 22, 2022

simplify the languange and use the analogy

2
on Mar 09, 2023

Bild malen und produkt durchgehen 

2
Anonymous F
on Mar 21, 2023

start by the basics and have analogies that have mental pictures or use presentation slides

2
on Mar 29, 2023

I will break down the complex issues into small relatable examples and draw simpler analogies 

2
Anonymous I
on Jul 02, 2023

Technical issue would be explained through graphs, figures, tables, diagrams, and etc. All visual possible presentations.

As well, it would be presented as a storyline (cause, consequences, etc) with simple technical words.

1
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