How would you explain a complex technical issue to a client?

I would follow a general structure of a story with a beginning, middle, and end. The beginning would be for me to explain the goal of the technology in use. The middle then would be me to explain the complications of using the technology that prevents it to achieve its intended use. Finally, the end of the technical issue storyline is possible avenues of the impacts of the issue, possible solutions, or alternatives. 

Hello!

On top of the insights already shared in the post, the "Integrated FIT guide for MBB" has been recently published in PrepLounge´s shop (https://www.preplounge.com/en/shop/tests-2/integrated-fit-guide-for-mbb-34)

It provides an end-to-end preparation for all three MBB interviews, tackling each firms particularities and combining key concepts review and a hands-on methodology. Following the book, the candidate will prepare his/her stories by practicing with over 50 real questions and leveraging special frameworks and worksheets that guide step-by-step, developed by the author and her experience as a Master in Management professor and coach. Finally, as further guidance, the guide encompasses over 20 examples from real candidates.

Feel free to PM me for disccount codes, since we still have some left from the launch!

Start by explaining basic key words, then proceed on to give details about the technical issue.

Try to breakdown the problem into a simple easy to understand example, preferably real world scenario and simulate the issue through the example. 

I would try to use simpler terms

or try to explain why I mentioned this term (The bigger reason)

or I would explain the technicality if I think the client is interested and it is important for them to understand 

I will start with the expectations client had with the project and the scope of the technology and what complexities wil arise to meet the target and then I will slide in the issue.

I will break it down with easy words and use vivid examples (sometimes metaphors) to help them understand the conceptions

.

First describe a structure of all components or processes of the technical issue, than describe them in detail and how they are interlinked to each other- So from a broad to a more detailed picture of the issue. Lastly explain further consequences of the issue and give solutions options.

1. Understand who is the client, which background to adapt my vocabulary in words that would matter to him, if it is a sales persons, I will talk about the impact of technical issue in the revenue of the company

2. Understand what the client needs to do or communicate with my explaination so I can fully tailor what I need to say

Die relevantesten Zusammenhänge raus strukturieren und diese bildlich, am besten anhand von Analogien, erklären 

Firstly, I'll apologise for any technical issue that the client is facing, and plead for  patience from the client before the problem gets solved. Then, I'll explain in the most possible  layman term what the problem is and where the problem stems from. I'll highlight the steps already been taken to solve the technical issue and the steps that would most likely be taken when the steps taken already don't solve the problems at hand 

First we need to try to understand how much the client knows about a particular issue and then try to make him understand it in as much simpler language so that he can understand it in an better way

First, I will provide the client with final analysis results (i.e. impact of issue on cost, revenue…etc). Then, I would study client's background carefully then explain the issue to them using terminology they can understand and relate it to their field. 

Put it into chunks and do a simple framework

Using real life daily situations with simple words 

I would break it down into easy to understand language without being patronising.

simplify the languange and use the analogy

Bild malen und produkt durchgehen 

start by the basics and have analogies that have mental pictures or use presentation slides

I will break down the complex issues into small relatable examples and draw simpler analogies 

Technical issue would be explained through graphs, figures, tables, diagrams, and etc. All visual possible presentations.

As well, it would be presented as a storyline (cause, consequences, etc) with simple technical words.