How would you answer this question in your Personal Fit interview? Receive feedback on your answer and browse through the Q&As to review the approaches of other applicants and experts.

Describe a delicate situation in which your personal sensitivity made a difference.

Your McKinsey interviewer really wants to hear an answer to this question. It will not be asked directly, but she will guide you there with the questions like “and what do you think he felt?”, and “how did you react?”, etc.
Essentially, for a consultant it’s important to be able to convince people not only with a sheer force of the numbers and logic, but also with a bit of a “human touch”, meaning understanding people and not being a boring machine :)
So, once you think about the stories you are telling during the interviews, try to highlight some interpersonal details (like “he had a rough time with his family at home, so I offered to take over his work for the next two days”, or “she really liked French instrumental music, so I organised this team event at the concert hall”, etc.). Try to highlight how you pay attention to what people like, what upsets them, how they tick in general – and how you use this knowledge to steer people into the right direction and to achieve the results you want (it sounds a bit psychopathic, but it’s a reality of consulting business hahaha). The interviewer will give you a good amount of bonus points if you will be able to showcase your human side during the interview :)


Hi A,
this is one of the uncommon question which you might face at the 2nd or final round of your interview. I would strongly recommend you to use a common approach that consists of 5 parts:
1. Situation
2. Problem
3. Solution
4. Results
5. Your learnings.
Using this universal approach/ framework will help you to structure every uncommon, even somtimes difficult questions in a very good manner
be authentic and good luck,
André
I would argue that my time as a broker taught me how necessary being sensitive was to conclude a deal. For one, a large part of being a broker was trying to establish a connection and trust between myself and my clients so they felt they were best served by me. For instance, I established trust with a particular client of mine by listening to her when she had personal troubles and adjusting my schedule, particularly during Ramadan, due to her religious commitments, so that she felt best served by me outside of usual office hours. Though this meant that I worked longer hours due to her prayer times, she realised the accommodations myself and my team made for her and so when it came time to participate in a tender, though she had a direct contact with the seller, she ensured to let them know that the deal would not conclude without me representing her interests. We made a brokerage of approximately $50,000 on that deal.

Hello!
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