MBB - Sky China

i

The ADKAR Model, developed by Jeff Hiatt, founder of Prosci, is a practical change management framework. It's designed to help organizations to successfully implement change and increase employee acceptance. As one of the most popular models for change management, ADKAR highlights an often overlooked fact: changes can only be successful if employees are actively involved.🔎 In this article, we'll introduce you to the components of the ADKAR Model and how it can be applied to challenges within organizations. 

At the core of comprehending team dynamics is the ingenious creation of Bruce Tuckman, the Tuckman Model. Bruce Tuckman, an eminent psychologist and researcher, introduced this model in 1965, and it has since been a fundamental framework for understanding team behavior and guiding team development.Tuckman, with his deep-rooted interest in group dynamics, recognized the evolution teams go through in their journey towards high performance. His model offered a lucid, linear path for this evolution, making it easily understandable and implementable in varied team environments.His ground-breaking work has led to profound shifts in how organizations manage their teams, promoting a more empathetic and result-oriented approach. Tuckman's model stands out as an insightful roadmap that helps navigate the complex maze of team development, and its utility spans multiple disciplines and industries.In a consultancy environment, the model is especially relevant due to the constant team reshuffling and the high value placed on effective teamwork. With consultants often stepping into pre-established teams, understanding the team's current developmental stage - whether it's forming, storming, norming, performing, or adjourning—is invaluable.By using Tuckman's model as a reference, consultants can quickly assess team dynamics, identify issues, and devise strategies to move the team towards the next stage. In essence, Tuckman's model provides a clear framework that can be used to maximize team effectiveness, making it a critical tool in the consultant's toolkit.

The McKinsey Influence Model was developed in the early 2000s and is the result of extensive research and practical experience by consultants. Originally designed to help companies tackle challenges, the model has now established itself as an indispensable framework in the field of consulting.

The term Servant Leadership may sound unusual at first. Typically, when we think of leaders, we imagine individuals who give orders and set the direction. However, this approach flips that notion upside down: a leader is not someone who dictates what needs to be done, but rather someone who asks how they can best support their team to ensure its success. What Does Servant Leadership Mean?Servant Leadership is about focusing on empowering the team, removing obstacles, and providing the necessary support. A servant leader ensures that employees have the right tools, feel valued, and have opportunities for both personal and professional growth. The goal? To create an environment where employees can perform at their best. When the team thrives, so does the company: engaged, motivated, and satisfied employees are more creative, productive, and deliver better results. 😊 The Origins of the ConceptThe term Servant Leadership was coined by Robert K. Greenleaf in his 1970 essay The Servant as Leader. Greenleaf spent many years working at AT&T, where he had the opportunity to observe numerous leaders. He noticed that the most successful and inspiring leaders were those who genuinely served their employees rather than simply giving orders. Servant Leadership vs. Other Leadership StylesServant Leadership is often compared to two other leadership styles: authoritarian leadership and transformational leadership.Authoritarian Leadership: In this style, leaders give direct orders, and employees are expected to follow them. Decisions are made hierarchically, with little room for creativity or employee involvement.Transformational Leadership: Here, the leader acts as an inspirational figure who pursues a vision and motivates the team to achieve it. However, the primary focus is on fulfilling the leader’s vision. In contrast, Servant Leadership prioritizes the well-being and growth of employees—under the belief that this, in turn, benefits the company. The 10 Characteristics of a Servant LeaderLarry C. Spears, a leading expert on Servant Leadership, identified ten key characteristics of this leadership style:Listening: Servant leaders actively listen to understand employees' needs and concerns.Empathy: They show genuine compassion and try to see things from their employees' perspectives.Healing: A servant leader creates a supportive environment where employees feel comfortable discussing challenges.Self-awareness: They reflect on their own behavior and understand how it impacts others.Persuasion: Instead of leading through authority, servant leaders influence through dialogue and consensus.Foresight: They anticipate future developments and make decisions accordingly.Stewardship: They take responsibility for the company and its long-term success.Commitment to Employee Growth: Servant leaders foster both personal and professional development.Building Community: They promote teamwork and create a sense of belonging.Community Awareness: A servant leader considers the impact of decisions on society as a whole.These characteristics help cultivate a work environment where employees can reach their full potential. However, not every leader needs to master all ten traits, what matters most is a balanced and situationally appropriate leadership approach. How Servant Leadership Can Improve Business PerformanceImplementing Servant Leadership can positively transform workplace culture and enhance performance. Here are some practical steps to introduce this leadership style:Raising Awareness: Leaders should familiarize themselves with the concept through workshops or coaching.Leading by Example: Leaders must embody the principles of Servant Leadership, such as active listening and employee empowerment.Collecting Employee Feedback: A continuous feedback system helps understand employees' needs and address them effectively.Encouraging Growth: Providing ongoing training and mentoring supports employee development.✨ The benefits of this leadership style are extensive: it increases employee satisfaction, strengthens team cohesion, and fosters innovation. Employees feel valued and motivated, which boosts productivity and creativity. Challenges in Implementing Servant LeadershipOf course, there are challenges to consider:Time Investment: The cultural shift towards Servant Leadership requires patience and long-term commitment.Misinterpretations: Some may perceive this approach as a sign of weakness or lack of authority.Finding the Right Balance: In high-pressure situations, it can be challenging to balance serving employees with making quick decisions when necessary. When is Servant Leadership a Good Fit?Servant Leadership is particularly beneficial when:A company seeks cultural change, such as fostering more collaboration and innovation.Employee engagement and satisfaction need improvement.Teamwork and cohesion should be strengthened.By prioritizing the well-being and growth of employees, Servant Leadership creates a workplace where people feel empowered to contribute their best - leading to long-term success for both individuals and the organization. 

The Strategic Public Value Triangle is a conceptual framework developed by Prof. Mark H. Moore to guide public managers in creating public value. It emphasizes the interplay between three key elements: public value proposition, the operational capacity to deliver, and the legitimacy and support of the authorizing environment.Prof. Mark H. Moore is a distinguished academic known for his work in public management and leadership. He is the Hauser Professor of Nonprofit Organizations at the Harvard Kennedy School. Moore's research and teachings have significantly influenced the field of public administration, particularly with the introduction of the Strategic Public Triangle in his seminal book "Creating Public Value: Strategic Management in Government" published in 1995.