Expert case by
Ian

MBB - Sky China

Case Prompt:

Sky China, a government-backed Chinese airline, has recently seen profits plummet due to COVID-19. Profits are down 80% in the months of February and March, but are showing early signs of a rebound in April. 

They've brought you in to first investigate what can be done immediatedly to prevent hemorrhaging cash and surive in the short-term. They are also looking to see how the current situation can be viewed as an opportunity, and what can be done to prepare for the future. 

Overview of All Exhibits
Practice makes the difference
Practicing alone helps – with a partner it’s even better. Solve this case in a realistic mock interview.
Schedule on Meeting Board

I. Cost cutting - Airline Cost Brainstorming

Show additional information Hide additional information
Show solution Hide solution

I. Cost cutting - Cost Drivers – Possible Cost Cutting

Show solution Hide solution

I. Cost cutting - Cost Reduction Estimations

Show additional information Hide additional information
Show solution Hide solution

I. Cost cutting - Cost Reduction Calculations

Show additional information Hide additional information
Show solution Hide solution

II. Revenue fixes (including Future Plans)

Show additional information Hide additional information
Show solution Hide solution
Practice This Case With Peers Who Are Currently Looking for Interview Partners.
Do you have questions on this case?
Ask our community and receive answers and tips directly from our experts.
Ask a question Ask a question
Related Case Interview Basics Articles
Charts and Data in Case Interviews
Consulting Skills & Preparation
When it comes to case interviews, data interpretation is a crucial skill that sets top candidates apart. Whether you're analyzing market trends, customer segments, or financial figures, your ability to quickly understand and communicate data-driven insights can make or break your performance. In this guide, we'll break down the process into three simple steps to help you excel in reading and interpreting charts and data during your interviews.
To the article
Unique Value Proposition (UVP)
Common Terms of Business
As an aspiring consultant, you will quickly realize that a company's success is closely linked to its ability to differentiate itself from the competition. Here, just like the business model, the Unique Value Proposition (UVP) plays a crucial role. Understanding and applying the UVP in various contexts, especially in case interviews, can give you a significant advantage in grasping problem situations.  
To the article
Approaching a Case
Case Structuring
Case interviews can be overwhelming, but they are one of the most important parts in the hiring process. These interviews allow companies to assess your problem-solving skills, your ability to structure complex problems, and how well you communicate your solutions.A case interview isn't just about finding the "right" answer – it's about how you think. The best way to approach any case is to stay organized, break the problem into manageable parts, and explain your thinking clearly. In this guide, we'll walk you through the key steps to excel in a case interview, avoiding common mistakes, and standing out against the competition.
To the article
Kotter Change Management Model
Useful Business Analysis Tools
As graduates venturing into the world of consulting, it is essential to equip ourselves with effective change management frameworks. One such model that holds significant importance is the 8-Step Kotter Change Model. Developed by renowned leadership expert John P. Kotter, it is a widely recognized framework that helps organizations navigate through periods of change. Originally introduced in 1995, this 8-Step Model has become one of the go-to methods for supporting employees and managers during times of transformation. In the world of consulting, where change is a constant, understanding and effectively utilizing this model is essential for success. Overview of the 8-Step Kotter Change ModelKotter's model is based on Kurt Lewin's field theory and draws insights from successful change projects in large organizations. It emphasizes the importance of people and effective communication in driving sustainable change within a company. By addressing resistance, creating a shared vision, and embedding new behaviors, the model aims to facilitate successful organizational transformations.The 8-Step Model serves as a roadmap to guide organizations through change initiatives. It comprises a sequence of steps that address various crucial elements of the change process.  Here is a brief overview of each step:Create a sense of urgency: This step involves creating awareness and a compelling reason for change, emphasizing the need for immediate action.Build a guiding coalition: Forming a dedicated team of influential individuals who share a common vision and have the capability to drive change is crucial for its successful implementation.Form a strategic vision and initiatives: Developing a clear and compelling vision for the future state of the organization, along with actionable initiatives, provides a roadmap for change.Enlist a volunteer army: Effective communication of the vision to all stakeholders helps foster understanding, alignment, and commitment towards the change effort.Enable action by removing barriers: Empowering employees to take ownership and initiative in driving the change process helps to overcome resistance and promotes a culture of collaboration.Generate short-term wins: Celebrating and showcasing early wins in the change journey boosts morale, builds momentum, and creates confidence in the change process.Sustain acceleration: Building upon the initial successes, it is crucial to sustain the momentum of change and drive further improvements to solidify the new ways of working.Institute change: To ensure the longevity of the change, embedding new behaviors and practices into the organizational culture is vital, fostering a sustainable transformation. Benefits of the 8-Step Kotter Change ModelThe Kotter Change Management Model offers several advantages for consultants:Structured approach: The model provides a systematic and well-defined framework to guide consultants through the complex process of change management, ensuring a methodical approach achieving desired outcomes.Stakeholder engagement: By involving key stakeholders at various stages, the model encourages collaboration, creates buy-in, and fosters a sense of ownership, which is essential for successful change implementation.Agility and flexibility: The model recognizes the importance of adaptability, enabling consultants to navigate unexpected challenges and adjust strategies based on feedback and evolving circumstances.Focus on short-term wins: The emphasis on generating early successes helps consultants gain credibility, build support, and maintain momentum throughout the change journey. Limitations and ConsiderationsSimplification: The model provides a simplified view of the change process, and real-world situations may involve additional complexities that need to be addressed.Contextual factors: The model does not explicitly address industry-specific or organizational context factors, which may require customization and adaptation of the steps. Importance of the Model for ConsultantsClient engagement: The model enables consultants to engage clients in a structured change management process, fostering trust and establishing their expertise in driving successful transformations.Change leadership: By applying the model, consultants can effectively lead change initiatives, align stakeholders, and guide organizations towards desired outcomes, establishing themselves as trusted advisors.Framework for analysis: The model provides a framework to analyze the current state of organizations, identify gaps and opportunities, and develop comprehensive change strategies, enhancing the value consultants bring to their clients. ConclusionAs aspiring consultants, mastering the 8-Step Kotter Change Model can significantly enhance our ability to drive successful change initiatives. Its structured approach, stakeholder engagement, and focus on short-term wins make it a valuable tool for guiding organizations through complex transformations. By understanding and applying this model, we can contribute to the success of our clients' change journeys and establish ourselves as effective change agents in the consulting industry.Further Reading:Download Kotter's 8-Steps Ebook here.
To the article
The Competing Values Framework
Useful Business Analysis Tools
The Competing Values Framework (CVF) is a robust model that helps organizations better understand, assess, and ultimately transform their cultures.The Competing Values Framework was developed in the 1980s. It began with a research study by Robert Quinn, John Rohrbaugh, and other colleagues aimed at identifying key indicators of organizational effectiveness. They conducted a factor analysis of existing organizational assessments and identified two main dimensions that formed the basis for the framework: internal vs. external and flexibility vs. control.Quinn is co-founder of the Center for Positive Organizations at the Ross School of Business. His research has helped advance the concepts of positive organizational science, which focuses on strengthening and improving organizations by building positive attributes, rather than focusing only on fixing deficits. John Rohrbaugh is a professor in the Rockefeller College of Public Affairs and Policy at the University at Albany, State University of New York. His research interests are in strategic management, organizational behavior, and decision-making.Developed in the 1980s by Robert Quinn and John Rohrbaugh, the CVF has served as a prism for studying organizations.How Can the Competing Values Framework (CVF) Help to Transform Organisational Cultures?The CVF divides organizational cultures into four main quadrants: Clan, Adhocracy, Market, and Hierarchy. These quadrants reflect the tensions between internal and external factors, and between stability and control on the one hand and flexibility and change on the other.Clan (Collaboration) - "Doing things together" / Long-Term Development: Clan culture is characterized by strong internal focus and flexibility. It is characterized by collaboration, participation and communication. The clan quadrant is often described as an extended family where employees feel a high degree of loyalty and belonging. In this culture, the main activities are often focused on teamwork, consensus building, and internal harmony. The main purpose is to create a harmonious work environment where employees feel comfortable and can best utilize their skills. The typical type of employee in a Clan culture is team-oriented, more loyal, and maintains strong personal relationships in the workplace.Adhocracy (Creative) - "Doing things first" / Innovations:Adhocracy is characterized by a high degree of flexibility and external focus. In this culture, innovation is at the core and there is a dynamic and entrepreneurial atmosphere. Main activities in Adhocracies are experimentation, risk taking and adaptation to change. The purpose of such a culture is to achieve competitive advantage through innovation and creativity. The typical type of employee is creative, entrepreneurial, and willing to take risks.Market (Competition) - "Do things quickly" / Short-Term Performance:The Market focuses on external factors, with a high priority on stability and control. This culture emphasizes competitiveness, results orientation, and performance. The main activities in Market cultures focus on transactions, competition, and achieving market goals. The purpose of this culture is to achieve market dominance through superior performance. The typical type of employee in a Market culture is results-oriented, goal-oriented, and competitive.Hierarchy (Control) - "Doing things right" / Working incrementally:The Hierarchy culture emphasizes internal factors and values stability and control. Here, the emphasis is on order, rules, and uniform procedures. The main activities in Hierarchical cultures involve coordination, organization, and efficiency. The main purpose is to ensure smooth operations and reliable performance. The typical type of employee in a hierarchical culture values consistency, order, and structure.Benefits and Possible Applications for ConsultantsFor consultants, the CVF provides a precise tool for analyzing their clients' organizational culture. It helps them understand their clients' current strengths and weaknesses, plan relevant changes, and design effective interventions.Knowledge of organizational culture can also help consultants develop customized solutions that meet the organization's specific needs and priorities. By using the CVF, they can determine, for example, whether an organization is willing to take risks and embrace innovation, or whether it values stability and control more.In addition, consultants can use the CVF to assess the impact of change on the organization. They can predict how a change will affect the existing culture and how to shape the change initiative to meet the needs and priorities of the organization.Overall, the Competing Values Framework provides a comprehensive map of organizational culture. It provides consultants with a clear path to understand and navigate the often-nebulous aspects of culture, and it provides an effective framework for designing and implementing change. It is an indispensable tool to help consultants help their clients adapt to an ever-changing business environment.
To the article
Practice makes the difference
Practicing alone helps – with a partner it’s even better. Solve this case in a realistic mock interview.
Add invitation
Do you have questions on this case?
Ask our community and receive answers and tips directly from our experts.
Ask a question Ask a question