McK Solve server unreachable

Question

I'm supposed to do my Solve test for McK, however on the checklist at the very beginning i keep getting an error under Ping Test that says “server unreachable". I have reached out to technical support and none of their suggestions worked.

I have tried to connect through a different wifi network, different laptop, incognito mode, reseting my router, clearing cache, etc.

Has anyone encountered this before? Any suggestions?
I have asked the technical support to extend the window of the test taking until this is resolved because it's expiring tonight. Any other suggestions?

Answer 1

Hi there,

First of all, I am sorry to hear about your technical difficulties with the McKinsey Solve pre-interview assessment!

I would be happy to share my thoughts on your situation:

First of all, you have taken several appropriate steps by trying different networks, devices, and browser settings. These are often the go-to solutions for such issues.
Moreover, reaching out to technical support and requesting an extension was a wise decision. It's important to communicate your situation clearly to ensure you still have the opportunity to re-take the pre-interview assessment.

If you would like a more detailed discussion on how to best prepare for your hopefully upcoming McKinsey interviews, please don't hesitate to contact me directly.

Best,

Hagen

You can find the consulting salaries report 2024 here!

Answer 2

Hi there,

sorry to hear about this. I think you have done what you could and tech support has to help you further here. I would just maybe also send a message to the recruiter to keep them in the loop about your issues - in case tech support “forgets” to extend your window. At least you have raised the issue to multiple parties involved then.

Best of luck

Answer 3

At this point I would also recommend reaching out to the recruiter to explain the situation. You are taking all of the right steps.

Answer 4

Hi there,

Q: Has anyone encountered this before? Any suggestions?

I helped a couple of candidates who had that issue. It might be an IP issue. If you have already tried with a different wifi and device, you might want to try the following:

1) Use a VPN (ensure the connection with the VPN is good though).

2) Move to a different location.

If nothing works short-term, the best option is to ask to postpone the deadline (also to HR if not done already), as you did. Please be sure to have a screenshot of the issue as proof.

Good luck!

Francesco

Answer 5

Auch. Sorry to hear. That's unfortunate.

Try a different laptop with a different connection in a different location - basically, go to a friend's house and do the test.

If this doesn't work, then take screenshots, submit them to the recruiter, explain the situation and ask for an extension on the test.

I'm sure they'll grant it.

All the best, and I hope you get past this soon!
Cristian

Answer 6

Hi there,

I'd also inform your HR contact of the issue so they are in the know!

From a tech perspective, if the problem is not on Imbellus' side, go to a place with a strong internet connection and take the test from there, e.g., the local library.

All the best,

Florian

Answer 7

Your recruiting contact and McKinsey support team are the right ones to help you with this. Keep following up with them via email and phone until you get an answer.

Best,

Alberto

—

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Answer 8

Honestly, just inform HR. You'll likely have to repeat the test. It's not on you, so don't worry, though this is a bummer

Answer 9

Hi there,

You've definitely taken the right steps.

Have you tried hotspotting from your phone?

As long as you reach out to HR and explain the steps you've taken then they should let you re-take it.