Please provide some stucture and the process to approach this question in an interview. Example Google Cloud Platform - you are tasked with improving the CSAT scores for your client for the implementation of the product.

This is a typical brainstorming question. As for all brainstorming questions, you have to first define your focus metric (CSAT). Then you have to disaggregate each element of the definition into its components. Then you derive the potential influencing factors for each of the components, before then developing ideas on how to affect these influencing factors into the desired direction. Cheers, Sidi

Hi, Indeed, this question is not answerable given the minimal set of information provided. As a starting point though, think about the definition of the "Customer Satisfaction score" (whatever it is). Then, investigate the drivers of this metric and how the metrics would need to change from a mathematical perspective (quantitative perspective). Next, brainstorm in a structured way to come up with qualitative suggestions (qualitative perspective). Best regards

Hi, You can't answer such questions without knowing the context, at least the type of business you are working on. Pls specify Best

How would you go about improving the Customer Satisfaction score from 80% to 90% for a particular product

Case interviews can be overwhelming, but they are one of the most important parts in the hiring process. These interviews allow companies to assess your problem-solving skills, your ability to structure complex problems, and how well you communicate your solutions.A case interview isn't just about finding the "right" answer – it's about how you think. The best way to approach any case is to stay organized, break the problem into manageable parts, and explain your thinking clearly. In this guide, we'll walk you through the key steps to excel in a case interview, avoiding common mistakes, and standing out against the competition. Why Case Studies Matter in InterviewsCase studies are used in interviews because they simulate real business challenges, testing your ability to solve difficult problems under pressure. More than your technical skills, interviewers are looking for:Problem-solving abilities: Can you break down a complicated issue into smaller, more manageable parts?Prioritization and management: Can you identify the most important elements of a case and address them first?Communication: Are you able to clearly and logically explain your thinking process?Your performance in a case interview shows how you think on your feet and whether you'd be able to handle the challenges that arise in the job. A structured approach to the problem is key, and this is where your preparation can really pay off. Step-by-Step Guide to Solving Case StudiesStep 1: Clarify the problem statementStart by making sure you completely understand the case's problem. Repeat the key facts and ask follow-up questions to clarify any uncertainties. This shows the interviewer you're not rushing in blindly and that you understand the importance of precision.Step 2: Define goals and prioritiesOnce the problem is clear, define the objective of the case. What is the end goal? It could be maximizing profits, reducing costs, or improving efficiency. Identify the key performance indicators (KPIs) that matter to the business. This helps you and the interviewer align on what success looks like in solving the case.Step 3: Build a clear structure (the MECE principle)A good structure is key. One helpful approach is the MECE principle – Mutually Exclusive, Collectively Exhaustive. This means breaking down the problem into separate parts that don't overlap, but when combined, cover everything. By making sure each part is distinct (mutually exclusive) and nothing important is missed (collectively exhaustive), you create a clear and complete framework for solving the case.For example, if the case is about declining profits, you could break it down into:Revenue issues (sales, price, volume)Cost issues (fixed costs, variable costs)External factors (competition, regulation)Using the MECE principle ensures you address each issue without repeating yourself, and that you cover all relevant areas. This helps keep your analysis organized and easy to follow for both you and the interviewer.💡 Want to learn more about the MECE principle? Check out our article!Step 4: Gather key information (about the client, industry, and product)Now that you have your structure, gather relevant information. What do you know about the client’s industry? What internal and external factors could be affecting the company? Are there any market trends you need to consider? Asking insightful questions will allow you to collect the right data to support your analysis. This is also a good opportunity to demonstrate your creativity and ability to generate new ideas based on the information you uncover.Building a Strong Case Structure and How to Communicate ItTo build a strong structure in problem-solving, start by identifying key factors, known as first-level drivers, that directly influence the issue. You can approach this top-down (breaking the big picture into parts) or bottom-up (building from details). Prioritize and analyze these drivers to guide your recommendations.When communicating your structure, introduce your approach clearly and connect different parts of your analysis to show how they address the problem. Confidence and openness to feedback showcase your problem-solving abilities.In case interviews, identifying first-level drivers and clearly communicating your thought process demonstrates your strategic thinking and sets a strong tone for the rest of the discussion. Avoiding Common MistakesInformation overload: Don’t try to gather every possible piece of information. Focus on what's relevant to the case, and avoid overloading yourself or the interviewer with unnecessary details.Lack of clear structure: Failing to follow a structured approach will make your solution harder to follow and may lead you to miss critical aspects of the problem. Always keep your structure clear and logical.Poor preparation for the conclusion: Many candidates rush through the final stage of the case, giving vague or underdeveloped recommendations. Make sure your conclusions are well-supported by the data and analysis you've conducted throughout the case.If you want more tips about how to approach a case, this video will help you! Conclusion – The 4 Keys to Success in Case InterviewsTo excel in a case interview, focus on these essential steps:Listen and clarify: Ensure you fully understand the problem before diving in. This includes asking the right questions to clarify any uncertainties.Define goals and build a structured approach: Start with a clear structure, whether you’re using a top-down or bottom-up approach, and apply frameworks like the MECE principle to break down the problem into manageable parts.Analyze and organize data: Gather relevant information about the client, industry, and product, and organize your findings logically to support your analysis.Communicate clearly and confidently: Explain your reasoning step by step, ensuring your thought process is easy to follow and open to feedback. Conclude with well-supported recommendations.By following these steps, you’ll demonstrate problem-solving abilities, prioritize effectively, and communicate your ideas clearly – key qualities that interviewers look for. With preparation and practice, you'll be ready to confidently tackle any case interview challenge – Good Luck!