Schedule mock interviews on the Meeting Board, join the latest community discussions in our Consulting Q&A and find like-minded Case Partners to connect and practice with!
Back to overview

Competitive response cases

Any tips for these types of cases?

Here's an example: Bank A and Bank B are the two major players in the U.S. Bank A has reduced credit cards fee to zero. Bank B wants to understand why. 

Thank you.

1 Answer
3.9k Views
4
Be the first to answer!
Nobody has responded to this question yet.
Top answer
on Sep 04, 2018
ex-Manager - Natural and challenging teacher - Taylor case solving, no framework

Hi,
this is related to the customer value, weither it's retention of existing customer or attracting new ones. Here is I would proceed :

1. Understand the root cause / trigger of such action

  • Is credit card fee an important criteria in customer's choice over the different banks ?
  • Are current client living for new bank offering zero fee ?
  • Is the bank trying to gain market share and developp its customer database by attracting new customer with this type of offer ? 

2. Evaluate the customer value by identiying the different revenu generated per customer

  • Recurrent revenues : credit card fees, insurances, agios, commission over exchange rate, etc.
  • Project related revenues : loan interests (car, real estate, consuming, etc.) 

3. Run the economics of reducing credit cards fees

  • Compare the loss of credit card fees revenues on the customer databse over the value generated by new / retained customers

Hope this helps

Best

Benjamin

Similar Questions
Consulting
How to prepare for a presentation-case-interview?
on Apr 25, 2024
Global
6 Answers
4.3k Views
Top answer by
Dennis
Coach
Roland Berger|Project Manager and Recruiter|7+ years of consulting experience in USA and Europe
248
6 Answers
4.3k Views
+3
Consulting
Has anyone tried any of the AI Interview Tools for MBB before?
on Sep 28, 2024
Global
8 Answers
5.3k Views
Top answer by
Iman
Coach
Systemiq | Ex-BCG | 10 years experience with 8+ specialising in sustainability | Free Intro | Ex-PrepLounge candidate
322
8 Answers
5.3k Views
+5
Consulting
Revolut Case interview
on Jul 31, 2024
Global
3 Answers
6.2k Views
Top answer by
#1 rated MBB & McKinsey Coach
342
3 Answers
6.2k Views
How likely are you to recommend us to a friend or fellow student?
0 = Not likely
10 = Very likely
You are a true consultant! Thank you for consulting us on how to make PrepLounge even better!