Communication style

Question

Hey guys!

I have a question regarding communication style in the case. By know I know 2 things which I am trying to follow

1) Before going into details say how many things you gonna talk about

2) Always go top down

And I have 2 questions regarding communication style

1) Are there any other imortant things to consider while delivering the solution?

2) Could you possible share your thoughts regarding the top-down approach

Answer 1

Hi,

It's absolutely vital to have a structure, business sense, and the right fit. But if you can't communicate it properly, it is a signal that you will not be able to communicate your ideas to the client as well.

Here are some tips on communication:

1) Communicating while structuring. Here is a long post by me on how to communicate the structure during the case study:

https://www.preplounge.com/en/consulting-forum/how-to-communicate-its-structure-for-the-case-study-1313#a2806

2) Using hypothesis. I made a post about hypothesis here:

https://www.preplounge.com/en/consulting-forum/how-to-state-a-hypothesis-and-match-to-the-structure-1156#a2268

3) Communicating while making calculations:

Always tell the interviewer your approach
Check with the interviewer that your approach is correct
Come to the interviewer with some preliminary answers
Check your assumptions with the interviewer

4) Communicating during the analysis of graphs / tables

Take a minute to look at the graph. Read the graph title. Look at the graph type and define the type (pie chart, line chart, etc). Look at the legend (ask for clarifying questions if necessary). Identify whats going on on the graph. Look for: Trends, % structures. Look for unusual things - correlations, outliers,
Make 3-4 conclusions from the graph. Think out loud on potential hypothesis on what could be the root cause / what are the consequences
Prioritize the most important for your current analysis and move forward with the case

5) Communicating while having questions on creativity

Ask an interview for a minute to think
Think of several buckets of ideas (e.g. organic growth / non-organic growth / differentiation). Remember to think as big as possible
Narrow down to each bucket and generate as many ideas as possible
Present the structure (buckets) and then your ideas

6) Communicating your conclusion. You can find a good example I've posted here:

https://www.preplounge.com/en/consulting-forum/how-much-answer-first-should-the-conclusion-be-1231#a2493

7) Communicating your FIT stories

Use the top-down approach while communicating your stories. "The Pyramid Principle" is the must-read by ex McKinsey on this topic.

I recommend using the STAR framework:

In Situation, you should briefly provide the context, usually in 1 or 2 sentences
Task usually includes 2 or 3 sentences describing the problem and your objective.
Then you provide a list of specific actions you took to achieve the goal. It should take 1 or 2 sentences per action (Usually 3-4 actions). Note that the interviewer can stop you any minute and ask for more details.
The results part should have 1 or 2 sentences describing the outcomes. This part is finalizing your story - make sure it can impress the interviewer and stay in the memory.

Best!